Privacy Policy

We collect information that you voluntarily provide to us when you create an account, place an order, contact us, or otherwise interact with our website. This may include your first and last name, email address, password (managed securely by Wix), phone number, billing and shipping addresses, purchase history, and any other information you choose to provide. We also collect certain technical information, including your Internet Protocol (IP) address, browser and device information, and information about how you interact with our website, such as page response times, pages visited, and session activity. Payment information is securely processed by our payment service providers. We do not store your full credit card information on our own servers.

 

We use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, and improve your experience. Some cookies are placed by Wix and third-party services used on our website.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your first and last name, email address, phone number (if provided), billing address, shipping address, and other information necessary to complete your order. Your personal information will only be used for the purposes described in this Privacy Policy.

 

We may share your information with trusted service providers who help us operate our business, including:

• Wix (website hosting)

• Payment processors

• Shipping carriers

We do not sell your personal information to third parties.

 

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with service-related notices and updates regarding your orders or our business.

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, your order or any services you request, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at info@trilliumcraftworks.com.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

You may request access to, correction of, or deletion of the personal information we maintain about you, subject to applicable legal requirements. To make such a request, please contact us at info@trilliumcraftworks.com.