Shipping Policy
Effective Date: August 5, 2026
Thank you for shopping with Trillium Craftworks. Each of our products is made to order, meaning we do not keep ready-made inventory. We create each item after an order has been placed to ensure your product is made specifically for you.
Processing Time
All products are made to order and are not kept in stock. Please allow 4–6 weeks for your order to be created and prepared for shipment.
Processing time begins after your order has been placed and payment has been successfully received. Processing time does not include shipping time after your order has been shipped.
Because each item is handmade and/or created specifically for your order, production times may vary depending on order volume, product complexity, or other circumstances. We will do our best to complete and ship orders within the estimated timeframe.
Shipping Locations
We currently ship only within the continental United States.
Shipping Methods
Orders are shipped using reputable shipping carriers such as USPS, UPS, FedEx, or other available carriers selected by us.
Shipping costs are calculated at checkout unless otherwise stated.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery Estimates
Delivery times are estimates provided by the shipping carrier and are not guaranteed.
Once your order has been shipped, delivery times and handling are the responsibility of the shipping carrier. We are not responsible for delays caused by weather, holidays, carrier delays, lost packages, or other circumstances outside of our control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee changes can be made after production has begun or once an order has shipped.
We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@trilliumcraftworks.com within 14 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution. Please provide any relevant information, including photographs of damaged packaging or products when applicable.
Order Changes and Cancellations
Because all products are made to order, requests to change or cancel an order must be submitted within 24 hours of purchase.
Once production has begun, orders cannot be canceled or modified.
Questions
If you have any questions about shipping or your order, please contact us at info@trilliumcraftworks.com