Refund Policy

Effective Date: August 5, 2026

Thank you for supporting Trillium Craftworks. Because all of our products are made to order, each item is created specifically for the customer after an order is placed. Due to the time and materials required to create each product, we have the following refund policy.

Cancellations

Because all products are made to order, cancellation requests must be submitted within 24 hours of purchase.

Once production has begun, orders cannot be canceled, modified, or refunded unless the item arrives damaged, defective, or there was an error with your order.

Returns and Exchanges

Because each product is made specifically for your order, we do not accept returns or exchanges for reasons including, but not limited to:

Change of mind
Customer no longer wants the item
Incorrect information provided by the customer during the ordering process
Differences in appearance due to handmade variations

Handmade products may contain slight variations in appearance, texture, color, or finish. These variations are a natural part of handmade items and are not considered defects.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at info@trilliumcraftworks.com within 14 days of delivery.

Please include:

Your order number
A description of the issue
Photos showing the damage, defect, or incorrect item

After reviewing your request, we may provide a replacement item or other appropriate resolution if the issue is determined to be the result of damage during shipping, a manufacturing defect, or an error on our part.

Refunds

If a refund is approved, it will be issued to the original payment method. Refund processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless the issue was caused by an error on our part.

Questions

If you have any questions about our Refund Policy, please contact us at info@trilliumcraftworks.com.